Frequently Asked Questions
Everything you need to know about your Flower Knows experience.
Where does Flower Knows ship to?
We offer worldwide shipping to most countries. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
We accept returns for unopened and unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on items that have been opened or swatched.
Are your products cruelty-free?
Yes, Flower Knows is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask third parties to do so on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are the products safe for sensitive skin?
Our products are formulated with high-quality ingredients; however, we recommend reviewing the full ingredient list on each product page and performing a patch test before full application.